As an administrator, he built a team that worked together to receive multiple successful surveys. He directed a geriatric behavioral health unit for 10 years and has been a nursing home administrator since 2007. Mark has worked exclusively with the elderly for over 20 years. He received a Master of Science degree in Psychology in 1984 and began his career as a counselor and coach working with couples and families. Mark Francis, MS, LNHA, IP LTC Leadership Coach Kansas City/West/Southwest MO Francis, MS, LNHA, is the QIPMO leadership coach for the west and southwest region of MO. Nicky holds a Master’s Degree in Public Administration and a Bachelor of Science Degree in Accounting
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In May 2019, she completed the National Fire Protection Association ( NFPA)’s Life Safety Code Essentials for Health Care Occupancies, is also a Certified Dementia Practitioner (CDP) through the National Council of Certified Dementia Practitioners ( NCCDP), and has completed the CDC’s Nursing Home Infection Preventionist Training. Her hometown roots as administrator in a rural home are the foundation for the principles that she practices, including the belief that everything starts with the CNAs. Nicky serves as an advisor to administrators, DONs, corporate directors, CFOs, and CEOs on all facets of CMS regulations from facility assessments to operational management. She began her LTC career as a business office manager in a 60-bed skilled nursing facility in 1996 and was promoted to administrator in 2001. With over 25 years of experience in LTC, she’s seen and done it all. Louis and several counties in the central and southwestern regions of Missouri. Louis/Southeast region 2 of QIPMO's ICAR Team Martin, MPA, BS, LNHA, CDP is the QIPMO team leader and functions as our NHA Coach southern, St. Nicky Martin, MPA, BS, LNHA, CDP, IP LTC Leadership Coach Advisor (ICAR Team) St.
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